What complaints Resolution can consider
We will deal with any complaint about a member who has breached our Code of Practice or where a Resolution Mediator who has breached the FMC Code of Practice.
We can only deal with complaints if:
- You have already exhausted the internal complaints procedure with the firm concerned.
- There are no ongoing proceedings or negotiations.
- You have not sued for negligence, and you do not intend to sue for negligence.
- The complaint is not a matter that should properly be dealt with by a regulator or the court.
- The matter giving rise to the complaint must not have been completed more than 12 months ago.
- The complaint must not relate to a case Resolution has previously dealt with.
If you don't think your complaint relates to our Code of Practice, there are other possibilities you can explore.
If your complaint is about a solicitor, you can complain to The Solicitors Regulation Authority (SRA). They will look at complaints if you think that a solicitor has breached SRA Principles of Good Practice.
If you have a complaint about a barrister’s professional misconduct or a disciplinary issue you can contact the Bar Standards Board.
If your complaint is about a Legal Executive, you can make a complaint to the Chartered Institute of Legal Executives (CILEx).
The Legal Ombudsman is an independent and impartial organisation that can investigate complaints and - if it is not possible to resolve the problem - they have the power to reduce a lawyer's bill or, in some cases, order the lawyer to pay you compensation. If you wish to talk to them about whether you can make a complaint to them, call their helpline on 0300 555 0333 or email firstname.lastname@example.org.