What actions Resolution can take

At any point in the process the member, Practice Standards Panel or Appeals Officer may agree on actions that must be taken (outcomes) as a result of your complaint. These are as follows:

  • A written apology: If an apology is required, the member will be informed that an apology should be provided. 
  • Training: If training is required information will be provided to the member about the training or learning they should attend with the requirement that they must provide confirmation of attendance after the training has taken place (and, in any event, within the timescale decided by the Practice Standards Panel).
  • Removal of accredited status: If the member holds Resolution accreditation, it is possible for this status to be removed. If we take this action, we will inform the member and ask them to remove any logos or references to their accreditation from their public materials within a set and reasonable timeframe.
  • Reporting Outcomes to other organisations, where appropriate:  This includes referring the outcome of a Panel’s decision to the Family Mediation Council in the event of an upheld complaint about a mediator.
  • Membership suspension*: If it has been decided that their membership will be suspended for a period of time the member will be informed and will be told how long the suspension will last for. If necessary, we will also inform the member that we will take further action, such as notifying other regulatory bodies.
  • Termination of membership*: Where membership is terminated, the member will be informed and will also be told if any further action, such as notifying other regulatory bodies, is to be taken by Resolution. The member will be asked to remove the Resolution logo and any reference to Resolution membership from all their public materials including any website. We will record the termination of membership and, should the member reapply, their future applications for membership will be given to the Practice Standards Panel so they can decide about readmission and any conditions to be met prior to re-admission. In any event, reapplication will not be considered within 12 months of termination.

If a member fails to comply with the complaint process or resigns their membership during the process this will impact upon them continuing with membership or later reapplying for membership of our organisation in line with our complaint procedure

All relevant information regarding outcomes will also be provided to you.

 

*Membership suspension or termination are considered as final resorts where there are no other suitable remedies available. These types of sanctions are likely to involve situations concerning a criminal conviction (or pending criminal charges where someone has been remanded in custody), or in cases of gross professional misconduct.