Legal information

Terms and conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Resolution's relationship with you in relation to this website.

The term 'Resolution' or 'us' or 'we' refers to the owner of the website whose registered office is Cardinal House, 27 Station Square, Petts Wood, Kent, BR5 1LZ. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

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Copyright notice

This website and its content is copyright of Resolution - © Resolution 2015. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

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Privacy policy

This privacy policy sets out how Resolution uses and protects any information that you give us when you use this website.

Resolution is committed to ensuring that your privacy is protected. Any information you provide us through this website will only be used in accordance with this privacy statement. We will never share your details with anyone else.

Resolution may change this policy wording from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st September 2007.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Information we collect from you and what we do with it

  • If you signed up for our newsletters you will receive information from us by email from time to time.

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The information contained in this website is for general information purposes only. The information is provided by Resolution and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this website.

Through this website you are able to link to other websites which are not under the control of Resolution. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Resolution takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.

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Data Protection

Resolution is required to maintain certain personal data about living individuals for the purposes of satisfying our operational responsibilities.  

Resolution may be required to hold personal information about the following:

  • Current, past and prospective employees;
  • Our members
  • Suppliers and others we communicate with
  • Members of the public who contact us in relation to our members

Whether we hold this data on paper or digitally, we are subject to the Data Protection Act 1998 and work within the eight data protection principles outlined below.

Employees and any others who obtain, handle, process, transport or store personal data for Resolution must adhere to these principles.

What is personal data?

The Data Protection Act defines personal data as data which relate to a living individual who can be identified either from those data, or from those data and other information which is in the possession of, or is likely to come into the possession of, the data controller. Personal data includes any expression of opinion about the individual and any indication of the intentions of the data controller or any other person in respect of the individual.

Our Commitments

Resolution commits to ensuring we:

  • Comply with the eight data protection principles (listed below)
  • Meet our legal obligations as laid down by the Data Protection Act 1998
  • Collect data fairly and lawfully
  • Process personal data only to meet our operational needs or fulfil legal requirements
  • Work to make sure personal data is up to date and accurate
  • Put in place appropriate retention periods for personal data
  • Put in place adequate security measures to protect personal data
  • Have a nominated officer who is responsible for data protection compliance and provides a point of contact for all data protection issues
  • Make all staff aware of good practice in data protection
  • Provide everyone handling personal data with further guidance
  • Deal with data protection enquiries effectively and promptly.
  • Review data protection procedures and guidelines within the organisation on a regular basis.

Data Protection Principles

  1. Personal data shall be processed fairly and lawfully.
  2. Personal data shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.
  3. Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed.
  4. Personal data shall be accurate and, where necessary, kept up to date.
  5. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  6. Personal data shall be processed in accordance with the rights of data subjects under this Act.
  7. Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
  8. Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

Data Controller

Resolution's data controllers are Claire Easterman & Sue Gunn who are responsible for ensuring the implementation of this policy on behalf of the Chief Executive. They can be contacted at or Resolution Central Office, PO Box 302, Orpington, Kent, BR6 8QX.

Status of the policy

Any breach will be taken seriously and may result in formal action. The policy is reviewed on an annual basis and signed off by the Chief Executive. This policy should be read by employees in conjunction with our Employee Data Protection Policy.

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Company info:

Resolution trading name of Solicitors Family Law Association (a company limited by guarantee)
Registered: England & Wales
Company no: 05234230
Registered office: PO Box 302, Orpington Sorting Office, Vinson Close, Orpington BR6 0PJ